Hosting

IT-Switch manages the hosting of a range of IT applications such as web, database and online application servers, e-mail applications including managed exchange, as well as the storage and backup of data and online security solutions.

Based across the UK our data centres provide a full 24/7 hosting environment for operating and managing our customer servers. Find out more information about our data centres.

Managed Services – Application Management

Increasingly business applications are delivered to users via the web. Whether for internal use, for access by business partners or open to the public the reliability and convenience of these applications is used to judge your business.

When hosting applications or web services IT-Switch aims to:

Provide flexibility to deliver that application or service anywhere in the world
Ensure that as use grows, capacity is managed and loads balanced
Make sure the application or service is secure and only open to authorised users
Provide a flexible cost model based on usage that is fully monitored and audited
Work closely with your applications provider to give a seamless service to users

24/7 Help Desk

In a complex systems environment there is a lot more to worry about than the daily backup. Our operations staff work 24/7 to make sure customer systems are operating smoothly and in line with best practice and agreed SLA’s. If issues do arise they also have the support of our Help Desk staff backed by a team of technical specialists on 24 hour call.

Our operations services include:

Job/process, print queue monitoring and output manipulation
Performing and checking of systems backups
Ensuring client environments are started/active
Communication link and message queue monitoring
Data centre environment system checks
Performance monitoring and reporting
Batch process submission and monitoring
CPU/Memory usage and disc space monitoring

Support Services

A large amount of IT spend, often hidden, goes on providing PC and desktop support so employees can work effectively.
When someone joins, delays in getting them online and active not only impacts productivity but can also be very frustrating. Managing user profiles, logons and passwords can be a time consuming activity especially across multiple offices.

IT-Switch’s PC and Desktop Support Staff can help resolve these issues and provide:

PC and Printing Solutions
Desktop PC Support and Local Domain Management
Microsoft Office Suite Support
Backup of a dedicated IT Help Desk
Onsite consultants backed by off site experts

Co-Location

If you need to quickly and economically expand your operations in a secure environment, co-location could be for you. Co-location allows customers to deploy their own equipment at one of our IT-Switch data centres. Co-location customers can manage their own hardware and software via the Internet through a serial console access, remote power-cycling and/or (as needed) by visiting the centre. We provide the space, power and network connection in one of our secure facilities.

Contingency Hosting

Our purpose built hosting centres enable a choice of rack and/or shelf space for customers to house their business critical servers and communications to their specific needs.

Whether you require dedicated rack space to a fully managed solution, IT-Switch can help. Our centres have the highest security available, as well as fire suppression system, environmental controls and dual UPS, allowing you to relax in the knowledge that your data is in safe hands.